Return form
💰 Refund Policy – Lawson London
By purchasing products from our website, you agree to the terms outlined in this refund policy. Please read them carefully before completing your order.
🛍️ Return Conditions
Products cannot be returned if they are:
-
Sale items (unless damaged or incorrect upon delivery)
-
Electronic products
-
Underwear, socks, padding, and other intimate items for hygiene reasons
⏳ Return Timeframe
All refund requests must be submitted within 14 days of receiving your order.
📝 How to Request a Return
To request a return, please email us at info@lawson-london.com with the following information:
-
Your order number
-
A brief description of the issue or reason for return
-
Photos, if relevant (e.g. a damaged sale item)
We will respond with further instructions within 2–3 business days.
❌ Order Cancellation
Due to our automated order processing system, orders cannot be cancelled once placed. Please make sure to double-check all details before completing your purchase.
📦 Return Shipping Costs
Lawson London does not cover return shipping costs. Customers are responsible for any postage fees related to returning products.
🏷️ Return Label Requirement
All returned items must include a return label. Returns without a label may not be eligible for a refund.
🏷️ Sale Items
Sale items are not eligible for return, unless the item was damaged or incorrect upon delivery. If this applies to you, please provide proof (e.g. photos) when initiating your return.
💵 Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 business days, and the amount will be returned to your original payment method.
🛑 Damaged or Incorrect Items
If you receive a damaged or incorrect product, email us at info@lawson-london.com within 14 days of receiving your order. Include the details and attach photos so we can resolve the issue as quickly as possible.
📩 Contact Us
Have any questions about our refund policy? Feel free to contact us at:
📧 info@lawson-london.com
Thank you for shopping with Lawson London — we truly appreciate your loyalty.